Shipping policy

Last updated: July 31, 2025
Store: Saucly — Saucly.com
Contact: contact@saucly.com

1) Order Processing

Processing time: Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays).
Made-to-order / custom items: May require additional processing time; any extra time will be noted on the product page and/or at checkout.
Orders placed after our daily cut-off may begin processing the next business day.

Rates: Calculated at checkout based on destination, weight, and service level.
Estimated transit times:
- Standard: ~3–8 business days (domestic)
- Expedited: ~2–4 business days (domestic)
- Express: ~1–2 business days (domestic)
These are estimates provided by carriers and begin after your order has shipped. We can’t guarantee carrier delivery dates.

We currently ship worldwide.
If your destination isn’t available at checkout, email us at contact@saucly.com and we’ll try to help.

You’ll receive a shipping confirmation email with a tracking number once your order leaves our warehouse.
Tracking updates may take 24–48 hours to appear.

International shipments may be subject to customs duties, taxes, and fees levied by the destination country.
These charges are the recipient’s responsibility and are not included in item price or shipping cost.
Customs processing can cause delays beyond our control.

Please review your shipping address carefully at checkout.
If you need to change an address, contact contact@saucly.com ASAP. We can’t modify addresses after an order has shipped.

Some carriers can deliver to PO Boxes and APO/FPO/DPO addresses; others cannot. If a selected service can’t deliver to your address, we’ll reach out to adjust.

Returned to sender / undeliverable: If a package is returned due to an incorrect or incomplete address, refusal, or multiple delivery attempts, we can reship (additional postage may apply) or refund the item(s) minus original shipping once received back in unused condition.
Lost or severely delayed: Email contact@saucly.com with your order number. We’ll open a carrier investigation and assist with next steps.
Stolen after delivery scan: Once a package is marked Delivered, risk of loss passes to the recipient. Check with neighbors/building management and the carrier; we’ll do what we can to help, but replacements/refunds for stolen packages are evaluated case-by-case.

If your order arrives damaged, contact contact@saucly.com within 7 days of delivery with photos of the packaging and item(s). We’ll make it right.

To get your items to you faster, orders may ship in multiple packages at no extra cost. You’ll receive tracking for each parcel.

If an item is marked pre-order or backorder, we’ll ship it as soon as it’s available. Dates on product pages are estimates and may change.

During high-volume periods (e.g., November–December), processing and transit times may be longer. Order early to avoid delays.

We’re here to help. Email contact@saucly.com with any shipping questions or special requests.