How To Track My Order
Track in Three Steps
-
Find the shipping email
When your order ships, we’ll send a Shipping Confirmation with a tracking link. Click it anytime for the latest scan events. -
Check your account (if you created one)
Go to My Account → Orders → Track to view status and tracking. -
Guest checkout
No account? No problem. Reply to your order confirmation or email contact@saucly.com with your order number and we’ll send your tracking link.
When Will Tracking Update?
- Processing time: Typically 1–3 business days (Mon–Fri) before your order ships.
- Activation delay: Carriers may take 24–48 hours to show the first scan after we generate a label.
What Do These Statuses Mean?
- Label Created / Pre-Shipment: We created your label. Tracking will update after the first carrier scan.
- In Transit: Your package is moving through the network.
- Out for Delivery: It should arrive today.
- Delivered: Marked delivered by the carrier. If you can’t find it, see “Delivered but Not Received” below.
Delivered but Not Received?
- Check your mailbox, porch, side/back door, and with neighbors/building management.
- Look for a delivery attempt notice or photo in the tracking page.
- Wait 24 hours—carriers sometimes mark delivered early.
- Still missing? Email contact@saucly.com with your order number and we’ll help investigate.
International Orders
- Customs processing can add time and may not show frequent scans.
- Duties/taxes (if any) are the recipient’s responsibility and may be collected upon delivery.
- If tracking hasn’t updated for 7+ days, email us and we’ll check with the carrier.
Split Shipments
Your order may ship in multiple packages to arrive faster. You’ll receive separate tracking for each.
Having Trouble?
Email contact@saucly.com with:
- Order number (#1234)
- Shipping address
- A brief note about the issue (e.g., “label created for 3 days,” “delivered but not received”)
We aim to reply within 24 business hours (Mon–Fri, ET).